Actions that matter
In JustScore:
They're the observable behaviors that align with performance criteria and organizational goals. Instead of scoring vague traits like "attitude," JustScore prompts managers to score actions tied to real outcomes, that move the business forward.
Definition
In performance management, actions that matter are the specific behaviors and outputs that drive real business impact — not the busywork or surface-level noise.
Why do Actions that matter matter?
Because not every action deserves equal weight. Tracking what truly drives results keeps reviews fair, focused, and future-proof.
- For Managers: No wasted time. You measure what actually shifts the dial.
- For Team Members: Recognition is tied to visible impact, not politics.
- For HR: Creates consistency across teams and a clear trail of evidence.
How do you use "Actions that matter" in JustScore?
- Define performance criteria by role.
- Score actions continuously against these criteria.
- Use the evidence trail in 1:1s, reviews, and promotion cases.
Example of "Actions that matter"
Instead of
John was always available on Slack.
You log:
John closed 15 customer tickets in 2 days, resolving a client blocker and saving the project timeline." That's the kind of action that matters.
Explore Related Terms
Performance Criteria
Outcome
Score
FAQs
What are actions that matter?
Actions that matter are meaningful contributions tied to results, not minor tasks or vague behaviors.
Why should managers focus on actions that matter?
It ensures evaluations reflect real impact instead of noise.
How does JustScore track actions that matter?
By linking every score to performance criteria and evidence.
What's an example of an action that matters?
Launching a feature on time that boosts customer retention — not just "being proactive."